Our Customers Speak Out - Pellet Grill smokers, Hopper Assemblies, Pellet Grill Accessories

Our Customers Speak Out

 

Reviews of our Pellet Grills, BBQ Wood Pellet Grill Smokers & Accessories

Reviews of the Best BBQ wood pellet grill, wood pellet smokers, cold smokers, Hopper assemblies and pellet grill accessories

  • Brad Mueller

    Love your products! Looking for a quality cold smoker and and looks like I'm in the right place.

    Brad Mueller
  • Chris S.
    I want to thank Dan for helping me a few weeks ago with a new fire stick, and checking my controller….The new stick worked great…I'm back to BBQing…Best wishes, Chris Shrimpton
    Chris S.
  • Samuel Andolino
    Great customer service second to none. I purchased a PID controller for my Champ Chef which improved the performance of the grill. I contacted Dan in customer service about a small problem I was having. Not only was he fast in answering he sent me a picture to solve my problem. Friendly and helpful is what I call great customer service
    Samuel Andolino
  • Arthur Person
    Several weeks ago I purchased the Pellet Pro controller rebuild kit. Super fast shipping got it to me very quickly. All of the components are very high quality and everything fit like it’s supposed to. One thing I would like to see are some instructions included along with what tools you need to complete the job. After completing the installation, my first cook revealed some temp fluctuation problems. I called Dennis and explained my problem. It seems that when you use this system with a small pit ( mine is a Traeger Lil’ Tex Elite), along with very hot outside temps, like 90+ outside in direct sunlight, their isn’t enough air flow through the grill. Dennis recommended that when cooking with my grill, I needed to prop the lid open just a little to increase the air flow. Next cook, Beef Short Ribs was a resounding success! The controller kept the grill temp within 5-6 degrees +/- and Ribs were perfect. I can’t say enough about the great customer service from Dennis. He knows his stuff!! We will be getting another Controller rebuild kit soon for my son’s bigger Traeger.
    Arthur Person
  • Rene Alvarado
    I had purchased your guys front shelve in black coated steel. for my GMG Jim Bowie, I love the thickness of the shelves in 3-6 gauge steel could ask for a better product, I will be buying more part from your website absolutely outstanding quality in the future five stars rating can't wait to buy more bbq performance part in this website.
    Rene Alvarado
  • Anthony Freeman
    I have had my Pellet Pro grill since the first group of them were built and sold. It is superior in every way to any other grill of this type on the market and I have either used the competitive grill myself or had first hand accounts from owners and users of them. I have used only Branch Creek brand pellets for the entire time I have used my grill. I have never had a single problem with my grill since I put it together. No pellet clogs, no mechanical failures, no electrical failures. I have been caught outside in rain storms and hail storms and lightning storms over the years. The only problem I have ever had was one grid of the grill slipped by the inspector and missed being welded. It gives off a twang when I clean the grill and I think of it as a reminder that this Pellet Pro not only cooks barbecue like a dream, it is also built as tough as an Army tank!
    Anthony Freeman
  • Mark Grube
    I've owned a pellet pro grill for years and love it. Just ordered a vertical smoker had to do a split payment and Dan was great. It's so refreshing to deal with a company that has such wonderful customer service.
    Mark Grube
  • Lance
    I purchased the Pellet Pro PID Controller few weeks ago and it definitely works better than the stock controller! Dan and the crew are awesome!!! Thank you Smoke Daddy Inc!
    Lance
  • Tyler Hartford
    I have a cafeteria tray transporter that I wanted to make into a cold smoker, for cheese, veggies and presmoked meat. And to have an option to add to my charcoal grill. So easy to use. Lots of smoke, just make sure you vent well. And just use the fan to get it started and you will have smoke for 4-6 hours. Their customer service is wonderful, and it is a product sold with love for the art of smoking/grilling. Good people and quality product.
    Tyler Hartford
  • Tim S.
    Just got the Sear Daddy today, put it together, did a burn in and cooked the most amazing cheeseburgers and vegetables.  This is the best accessory for any pellet grill!  I actually had sear marks and flame from my Rec-Tec grill which I love.  Just wanted to let you know what an awesome product this is.
    Tim S.
  • Kevin Fisk
    Very helpful customer service. Can't wait to use my Heavy D! (June 17th, 2019)
    Kevin Fisk
  • Greg casper
    Finally.. A pellet grill cooks great food every time but just doesn’t have that smoke flavor my offset has. I’ve threatened to sell it many times. The Heavy D Heat Diffuser has solved my problems.  The meat has a great wood flavor. Now my pellet grill is my favorite.  (June 17th, 2019)
    Greg casper
  • Kevin Morse
    I have really never experienced the high level of customer service anywhere that I have here!  These guys absolutely stand behind their product with fast, effective, and responsive support.  I am very impressed and wouldn't dare buy from another manufacturer!
    Kevin Morse
  • Al
    My wife bought me the Sear Daddy and the ash pot a couple of weeks ago. You can not go wrong Restaurant quality sear and a build quality that that is second to none! This thing is a beast and can hit 900. With an awesome turn around time you would be hard pressed to find better and you won't find anything like the Original Sear Daddy GUARANTEED!! Thanks so much for the great service.
    Al
  • Gionatan Attardo
    Great product and great customer service. My Pellet Pro has not let me down.
    Gionatan Attardo
  • Larry Daniels
    I’ve had my Pellet pro 770 for about 2 1/2 years the thing runs flawlessly no issues at all!
    Larry Daniels
  • Cale Beecher
    Ordered the pellet pro hopper last year… worked with pit boss and traeger this is built much better and love the controls.  Dennis helped me work out details on my refrigerator build too!
    Cale Beecher
  • Darrell
    I think the smoke daddy cold smoker is absolutely fantastic, I have two of them one of my big barbecue and one of my small portable barbecue and I use them all the time. Fantastic cold smoker.
    Darrell
  • Patrick Chavarrie
    Currently ordering my BBQ supplies to help keep my pellet grill running efficiently!
    Patrick Chavarrie
  • Steven Graeber
    Fantastic customer service, Top quality materials used in the products that smoke daddy sells. Couldn't be any happier.
    Steven Graeber
  • James Montgomery
    I used there product to build my pellet smoker everything works great, even the pellets are awesome.  Any questions about cooking or any type of Meats they always help me.  I'm from Dayton Ohio.
    James Montgomery
  • Vince Johnson
    I purchased the pro pellet 1190 and this is the best grill I’ve ever owned. The taste and tenderness of the food is like a fine restaurant in your backyard. This is definitely a five star grill and I highly recommended purchasing.
    Vince Johnson
  • Teddy
    Absolutely stellar product! I bought the 18" hopper with PID controller and have used it too many times to count. I built a very large smoker and this hopper has kept it running for over 24 hours straight. With chamber temps varying only +/- 4°f while outdoor temps were 8°f average. Support had been second to none. They even went above and beyond and have suggestions on smoker design before I even bought the product. This team knows what they're doing and it is evident in their attention to things that matter with BBQ.
    Teddy
  • Rene
    I bought the Smoke Daddy PID Controller because my controller is not a real PID controlled system. With the Smoke daddy Controller I have much more accurate temperature control and the quality is perfect!
    Rene
  • John Raphael
    Ate some smoked meat from a friends from the smoke daddy smoker and it was awesome!
    John Raphael
  • Mel Mitchell
    I have been using a hopper assembly on the smoker that I built for several years now, it works great. Now I am building another smoker for a friend and will definitely be ordering a couple more assemblies.
    Mel Mitchell
  • Warwick Muir
    Love the products, great service to Australia and quick, I’ll be returning for sure!
    Warwick Muir
  • Robert
    I picked up a Pellet Pro Hopper Assembly for my custom smoker project. What a terrific piece of hardware! Great quality and it should make for a great piece for my project!
    Robert
  • Chris Antoniadis
    We bought the charcoal rotisserie and we are very happy with it. We barbecued a lamb and pig so far and they came out great. We were very pleased with the outstanding costumer service and would recommend this company for any of your BBQ needs!
    Chris Antoniadis
  • John Gaskins
    Great place to purchase bulk pellets!!!
    John Gaskins
  • Tyson
    Great, high quality smokers and accessories. I will buy again, and recommend to everyone asks.
    Tyson
  • Donald Mowers
    We do BBQ catering, we used wood to cook our meats. Last year I bought the pellet hopper from Smoke daddy and we changed our way of smoking. We have cooked 100 lbs of brisket, 10 porks and a whole pig in this pellet hopper from Smoke Daddy. This June we are cooking 3 Pigs and 12 pork buts.
    Donald Mowers
  • Todd Z
    I’ve purchased a few of the cold smokers. These are really great, build quality is top notch. Takes a few mins to get them going good. I suggest a torch for a minute & a half. Set it under the unit and fill with wood chips.  These are great to add smoke to a propane smoker, or a cold smoking box for cheese, fish and a long smoke on bacon!
    Todd Z
  • Ken
    Great products. What beats that is there outstanding customer service.  Dennis, Liz, Dan, and the whole crew are fantastic people!
    Ken
  • Lester Griffis
    First I must say is that Smoke Daddy's customer service is "TOP Notch" always willing to take the time to answer your questions or Dennis will call you is you leave a message. Their products are absolutely amazing I have both the PID controller and the big Kahuna cold smoke generator and both work beyond their descriptions. I highly recommend you giving them a call if you have any questions or trying any of their products…
    Lester Griffis
  • Shawn Pardue
    Bought the pellet hopper to make my own pellet grill and it holds temp just as they stated. Best hopper in the business in my opinion And awesome customer service!
    Shawn Pardue
  • Jay Olsen
    Just what my Big Green Egg needed!  Easy assembly, fill with chips, light, and smoke in minutes!! Great product!
    Jay Olsen
  • Mike Madjerec
    I purchased several Pellet Pro hoppers from Smoke Daddy. The Pellet Pro hoppers performed flawlessly. Smoke Daddy's customer service is excellent. Dennis and Dan have always been available to provide valuable input and suggestions. I will continue to do business with Smoke Daddy.
    Mike Madjerec
  • Gary J Fitzwater
    Great place to get all bbq and smoker supplies!
    Gary J Fitzwater
  • Andy Kobeski
    After talking to my friend at WFD and seeing the Smoke Daddy in action. I called to get more specifics. Thanks Dennis for the information. I'll be picking up my Smoke Daddy 680 later this week.
    Andy Kobeski
  • Nick Cimino
    Called them told the problem I was having with my PID controller they sent me a new meat probe at no charge and everything is great. thank you very much. Great customer service!
    Nick Cimino
  • Donnie Hoffman
    I have to say, their customer service is hands down the best. I was having trouble placing my order over weekend, sent email and Dennis responded very quickly, actually this went on a couple of times. Dennis was always quick to respond. Finally got my order to go thru late Sunday, it was shipped Monday morning and I recieved it Wednesday afternoon. Awesome people to deal with.
    Donnie Hoffman
  • Rex Logan
    I have the pellet pro 1190. Excellent product.. Customer service is top notch. Had an issue on a holiday and called. Dennis personally answered my question. Did 3 packer briskets today. Total of 48 pounds. Turned out perfect.
    Rex Logan
 

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