These guys are the best! There product’s are top notch have a pellet pro that we used to convert an old Vortron electric box into a pellet smoker for our business it’s been running for years now no problems!!!!! We use there Magnum PIG for cold smoking.  Thanks Dennis and company!

The cold smokers are so amazing I bought a second one and built a larger smoker and it works amazing in both applications I would highly recommend this product.  I bought the mid-sized because of the volume of my two smokers but you will be happy with the mid or small version depending on your application.

I am so impressed with the customer service I got from Julie that this is my second review, I just needed to pass this along to others who may be wavering or have concerns regarding Smoke Daddy. I screwed up and didn't do all the research I should have and needed to exchange a part. Julie made it all right and was so helpful and prompt in getting the right part to me within hours, it was shipped!!! I will do business with Smoke Daddy again when the occasion arises. The part I ordered was by far superior to the original that came with my Traeger.

The guys and gal over at Smoke Daddy are super awesome!! They were quick to provide help with all my questions and solved all my smoker issues over the phone without any hesitation. I would highly recommend Smoke Daddy for all your PID controlling needs or upgrades. I can’t say enough good things about their customer service!!

Purchased a new auger bushing the American built auger motor and your auger motor stabilizing bracket.  My Pit Boss works like a new unit.  Never had her start smoking as fast, great product highly recommend Smoke Daddy Inc.!

I bought the Pellet Pro 2300 vertical smoke and worked with Dan on my order.  Very kind and full of information.  I just got my Pellet Pro last week and have done to cooks on it so far [Steaks and 2 18# briskets] I love it!  It cooks and holds heat well.  I will work with Dan at Smoke Daddy on all my orders. Very nice Smoker.  Thanks Smoke Daddy team!

Unbelievable customer service!  Any questions or small issues I have had with the smoker taken care of by one phone call.  Parts shipped same day. Vertical smoker is a great product no doubt about it.  But customer service is some of the best you will ever experience.

I purchased the PID controller upgrade kit for my Treager TX Elite last year. It's still the best upgrade I've done to my pellet grill. A year later and it still holds temp within 1 to 3 degrees.

I just received and installed the heavy duty auger motor and mounting bracket for my Pit Boss grill. Not only is my grill up and running, it's running better than it ever has. Thank you so much for getting me smoking again!

I was in the market for an enclosed rotisserie for some time now! in one of my web searches Smoke Daddy showed up, and was a half hour drive from me home. So me and the wife took a drive up to Gurnee and the guys where really helpful, answering my questions. Took a second trip and purchased it with a cover.  I'm Greek, so I do a lot of lamb and pig roasts.  I posted photos of it on social media and got a lot of good comments but the real deal was when I cooked a 43lb lamb with charcoal in 3.5 hours of a temperature of 300ºF, cooked to perfection!  I highly recommend them for their products!

The Heavy D stick burner diffuser is awesome. Had some trouble the first time I used it. Sticks caught fire but it was user error. Called and spoke with someone who gave me great advice and now my cooks are coming out with that great smoke flavor that I only got with my charcoal smoker. Great purchase, great product, great customer service!

I'm making a smoker from an old refrigerator, I knew I wanted to use a wood pellet smoker after considering other options, so I decided to go this route. I did the research on the other brands out there and I am happy I went with the Pellet Pro and the other accessories available. Every time I have placed an order the product has arrived next day and I am located in Minnesota. Great customer services is what you get with Smoke Daddy Inc. I plan on sending pictures when I'm finished which will be soon. Hopefully they will get put on the website.

I was unhappy with the amount of smoke taste from my pellet smoker. I bought a Magnum P.I.G. Cold Smoke Generator, it makes a big difference. My meat now is very close in taste to a stick burner. I think it worth every penny I paid for it.

I had the best consultant ever. Dan picked up the phone when I called to ask some questions about order vertical smoker with some changes. I received top notch consultation and ordered immediately. The Vertical pellet smoker is very impressive cooking device. The quality of the items, customer service and personalized touch with appreciation for stand behind the products and dedication in taking care of the customers is 5 out of 5.

Awesome customer service! 5 stars!   Worked with Dallas n Dan and bought a circulation fan. I needed an extra 2 inch extension shaft which they found me one and had it sent the sent same day. Highly recommend SMOKE DADDY if you need anything for smoking!

Every time that I have an issue with anything regarding my Smoke Daddy, I can call anytime, including weekends, and I always receive the help that I need. Lately, I sent in my control panel for updates, and it apparently got lost in the mail somehow. Without hesitation, Smoke Daddy Inc. offered to send me a new one if they didn't receive it soon. Well, I just got my new control panel in the mail today. I have nothing but good things to say about Smoke Daddy Inc. and how they have always treated me.

I purchased your Treager upgrade PID controller kit with 2 rpm auger motor with mounting bracket, new fan motor and SS burn pot.   My Treager is hitting temps I've never seen before, 500F when needed.  I'm running temps within 2 degrees of my set point instead of plus or minus 20 degrees or more. Thumps up Smoke Daddy keep up the good work!

Great products I did upgrades to my Treager original with smoke daddy products and the wifi controller is great. The temp control is fantastic!

Bought a Pellet Pro Patriot WiFi controller for my Z grill about 1 year ago. Controller worked flawlessly until just recently when it would undershoot the set temp by about 70 degrees. Sent the unit back for repair & they sent me a new unit back for no charge. I fully expected to pay for the repair & was not disappointed in the controller at all. This is customer service to the highest extreme. Will definitely buy from them in the future. Thanks Smoke Daddy!

I bought my SmokeDaddy Pellet Pro vertical smoker about a year and a half ago to replace two electric Masterbuilt vertical smokers that had both of their electronic controllers go bad.  One was a 30 inch and the other was a 40 inch.  I was drawn to the SmokeDaddy Pellet Pro vertical smoker due to its capacity, what took both my Masterbuilt smokers can easily fit in the SmokeDaddy!  The other reason I chose the SmokeDaddy was its obvious quality craftsmanship as well as the attention that the SmokeDaddy team paid to the design.  Beyond the initial purchase, I have been amazed at the level of Customer Service provided by Dennis and his team. In every instance I have needed guidance on using the Pellet Pro, Dennis himself,  or one of the team, has gotten back to me promptly via e-mail...even on a Sunday, while I was still in the process of smoking.  When I have called for assistance, a real person, in Illinois where SmokeDaddy is based, answers and has routed me to someone who was knowledgeable about my issue.  Bottom line: If I ever must buy another smoker, which I doubt I will have to do because of the quality of the Pellet Pro, my first, and only, choice will be one from SmokeDaddy!

You guys are an awesome family business! I just hope you guys don’t grow like E-bay because your friendship, customer service now is so fulfilling and satisfying. You guys are the best!

My PID Controller was causing an issue with my cooks. I called them and they knew exactly what the problem was and had me send it in for reprogramming. The turn around was very fast and the problem was solved. These guys are the best! Great products and great support after the sale. When the time comes to replace my grill I will replace it with their pellet grill.

The Smoker Daddy Vertical Smoker + the Smoke Daddy Big Kahuna = Cold Smoking happiness. This setup helped me make the best bacon I ever have! Dan and Dennis are great to work with; very helpful and knowledgeable!

Bought a smoke daddy smoke generator a few years ago and worked great then last year my controller on my old Traeger went out so I bought their PID controller. Had a few issues getting it installed correctly but their customer service guided me through. If you need a new controller for your pellet smoker just buy theirs! I know it’s not cheap but you get what you pay for. It’s great!

Recently had to to pull the hopper/feed tube from my Pit Boss 700 and noticed the amount of flop on the auger motor. A small amount of research (ie stop the flop) and I find myself ordering your alum auger motor brace. Super easy to install and my smoker has a new lease on life. Other than opening the unit no more wild temp fluctuations, it holds steady within 2 or 3 degrees, Thank you Smoke Daddy. We shall return.

Loving my Pellet Pro Smoker!  Not only does it do a excellent job of smoking jerky, summer sausage, snack sticks or anything Ive smoked, t cooks great as well and holds temp as well.  Set it at 350 degrees and it stayed with in 3 degrees of the set point. I made 5 pans of theses breakfast squares. They have (liquid egg, O'Brien potatoes, cheese blend, bacon, ham, sausage and black pepper) The smoker is roomy enough I could have did more. This unit is definitely a multi purpose machine and couldn't be more happier with it. Thanks! -Jim

I just received my Pellet Pro Sidekick and it is nothing short of fabulous. I have previously owned an ASmoke and a Traeger Ranger, and the Sidekick is waaaay better than either of them. The quality and functionality of this little unit is off the charts!

I recently purchased the The Pellet Pro® 2300 Vertical Double Wall Cabinet Pellet Smoker and used it a couple times and have been extremely happy with it. I have smoke 16 pork butts at a time at 275 degrees and it has worked perfectly. Then the hot rod went out. I called support late on a Friday and had a new part on Tuesday. I would highly recommend the smoker and the company!!

I bought the smoke daddy spit roaster. We couldn’t be happier!  We done duck, chicken, steaks and of course a hog. The spit roaster roaster works amazingly well and their service is always helpful and friendly. The roaster came ready to assemble and went together well. The fit and finish were great. Highly recommend this company!

Absolutely love the smoker! My husband smokes amazing food for all of our friends and family! Julie is amazing when we call and need any kind of assistance!

I have to say the best customer service ever!  The spit roaster is by far the best we ever used. Sturdy and beautiful.  We have received so many compliments on the unit.  If anyone is thinking of buying anything from this company, do not hesitate. They are 100% honest and great business people.

After years of smoking with charcoal and stick burning, a Traeger pellet grill fell into my lap. Now that Ive had that for a year, the convenience and consistently good product is too great a factor. I could never go back. That said, I've always lamented the lack of smoke and true smoke flavor especially at higher temps. Enter the Heavy D. This thing really is a game changer. Now i get the best of both worlds - set and forget convenience as well as consistent clean smoke, not just incremental as the grill feeds pellets. Unlike other smoke devices there is virtually no set up, just swap out your heat diffuser. And like everything else Ive bought from Smoke Daddy, its basically bomb proof heavy gauge steel. The Heavy D does increase your cook temps a bit because of the wood heat, but Ive found I can just set the grill temp 20-40 degrees cooler than my desired temp and it ends up right in the sweet spot. My only real complaint is Ive been unable to find the mini logs like the two that were included, but the chunks available at every hardware store work just fine. Awesome product!

I have gotten many parts from this company, and my most recent purchase was a Pellet Pro Vertical Smoker. What a beast this smoker is! It's well built; not some flimsy piece of crap. The packaging of this thing was also very impressive. I live in Oregon, and it arrived in perfect shape. Their customer service is the best that I have seen. All the people there are knowledgeable and can answer your questions. My only regret is that I didn't find the company sooner. I will definitely be doing business with them again if I need smoker or BBQ parts. Thanks a lot Smoke Daddy Inc.

Smoke Daddy rocks! Products are top notch and the service is great! Their shipping is quicker than Amazon prime!  Literally getting things the next day!  If you have any technical issues Dan is the man and will get you sorted.

These are amazing products for anyone looking to build a custom smoker! We took an old food proofer and made some modifications, adding in all products from Smoke Daddy! The Pellet Pro Hopper is such a great product because of the flexibility you have to try different pellets, set the temperature, and go. It is worth upgrading the heating probe, so we would definitely recommend it. You will see in the photos that we also added the Big Kahuna Cold Smoke Generator for the flexibility of adding smoke for that amazing smoke ring, or to cold smoke some cheese, eggs, bacon, you name it! We love Smoke Daddy and what they have to offer. Their customer service is excellent and Dennis and his crew do it right! If you are looking for quality products with amazing results…Smoke Daddy is the place to go!

Just used my Big Kahuna for the first time. This thing puts out amazing and adjustable smoke. My only regret is I didn’t spend the money on the P.I.G. But this is well worth the money!

I wanted more smoke on my Rec Tec 700. Replaced the heat diffuser with the heavy d stick burner. Worked great and couldn’t have been a simpler install! Absolutely awesome!

I have a Trager Big Tex BBQ had controller issues and some auger. problems as well. I then talked to the Smoke Daddy people they are very helpful I purchased one of there PDI controllers spot on holds temp. well. Also upgraded auger and fire pot all very nice parts and fit well. I'm pretty much a do it your selfer I called abut a shear pin for the auger. well talking to them found they offer a bracket for the auger gear box/motor to prevent it from moving all around. I purchased one as well. because it was a better idea than I was going to do. Like all there products works well and fits well. Thanks very much for your great customer service.

Awesome smoker! I purchased the Pellet Pro vertical smoker with the big Kahuna smoke generator. Prior to purchasing I sent emails and also received calls to answer any concerns I had. I hadn't even purchase one yet and was impressed with the customer service. Shipping and package of smoker was very efficient and secure. I have used it numerous times. I verified the internal temp using two separate thermometers. Temps are very consistent and reliable to what the temp gauges on the door show and the PID controller provides a very reliable temperature setting. It is an excellent smoker and very well built. I would say it is almost fool proof. Very easy to use. Excellent quality and an awesome smoker!

The very best customer service ever! Turned my PID Controller around the same day when I had a problem! Unit is holding temps at + or -3 F degrees. That was at 175 for smoking and hi for searing and steak my Traeger never got over 430F before now it can go 500 or more. Thanks again Smoke Daddy, Dennis and Dan for your help. Keep up the awesome work!

Was frusterated with my big box store smoker not holding temps and other flameout issues. Buddy sent me to Smoke Daddy Inc. and I bought their PID controller after speaking with Dennis. Total game changer, temps hold perfectly and the "low smoke" setting is a game changer. Smoke Daddy has turned my smoking experience from frustrating into enjoyable. Top notch products, people and will buy Smoke Daddy from here on out.

I bought the PID Controller to replace a failing unit in a Traeger Texas BBQ075 grill, in 2018.  It has served me very well.  Bolted right up without any issues, fired right up and worked great.  Well after my unit was out of warranty, 3 buttons on the right side of the keypad stopped working one after the other; first "high" then "+" then "pwr". I pulled the controller out and was pleasantly surprised to find that the keypad is a separate circuit board from the controller. I checked the switches with my multimeter and sure enough those 3 were bad. I expected to have to buy a new keypad or a whole new controller. Dennis and Dan came through for me in a big way. Not only did they accept my troubleshooting and diagnosis without question, they sent me a new keypad free of charge and shipped it the same day, FedEx 2-day delivery. Talk about customer service! I installed the new keypad and put everything back together and my grill powered right up and all the buttons work again. Looking forward to many more years of use out of this bad boy. These guys rock! If you have an old pellet grill body that's the same standard Traeger clone and needs some new guts, give these guys a try, you won't be disappointed!

My review is on the The Pellet Pro® 2300 Vertical Double Wall Cabinet Pellet Smoker with Free Cover and Convection Fan $1,399.99.I give this product a five star review! My brother, nephew, and I have been searching for a good quality vertical smoker for making our homemade summer sausage. This smoker has hit a home run with us. And we have made four batches of summer sausage 50 pounds each batch. Each batch turning out excellent. Also have been making wonderful snack sticks with all the grates that are supplied with this product as well.The first part about this company that caught our attention was we emailed them on Saturday approximately at noon to ask some questions never expecting a response yet that day. Figured the response would come sometime during the work week. However two hours later that same Saturday we received an email back giving us a phone number and saying any questions we have Dan can answer on Monday.Sure enough call up Monday and was able to get a hold of Dan right away and get our questions answered. As a consumer that shows me this company is there to help and if there is problems with equipment I am able to get a hold of somebody if I need to. Which I have not had any problems with the product yet.We also had a follow up questions before we purchase the product and then they also welcomed any phone calls back. This made us feel comfortable that the service would be there after the sale! Especially with the money that is spent for a quality product.About the vertical smoker itself the three separate zone thermometers on the door. With the convection fan it is easy to see the temperature stays pretty even through out the smoker. The meat temperature probe along with our own temperature probes are able to fit inside and keep close eye on the temperature of the product we are smoking! The convection fan seems to add a wonderful addition to the even heating of the smoker. Up to this point we have been super satisfied with the service sale and product! We are probably looking at purchasing some additional racks so we can smoke more snack sticks at a time.Thank youAaron, Scot, and Mark

I have dealt with these guys for a few years now and their service is incredible you guys rock thanks again for all you help!

I purchased the Smoke Daddy Magnum P.I.G. Cold Smoke Generator in October 2020.   After using it a multitude of times I am confident in making the statement “If there is a better Cold Smoke Generator manufactured anywhere in the world, you probably don’t need it”!

I would just like to share with you how impressed I am with your level of service. I purchased the Heavy D last week and fired him up yesterday and today on a test run for a cook tomorrow. I has some questions about the operation. I picked up the phone and talked to a person when calling your company. First level of impression. Next I spoke with Dan on two other calls walking me through the process. I currently use a Traeger and was one click away from purchasing a Req Tec RT-700. I began to look more on your site and found you sell the 1190. I looked a few reviews of your pellet grill and liked what I saw the price point and what comes with it. I picked up the phone again today to speak to Dan about some of my questions regarding your 1190. After my conversation again with Dan. I am deciding to go with your 1190. I am on several FB smoking pages. I often hear about how great Rec Tech customer service is. Main reason I was going with them for my new smoker. They also make very good smokers. However after my experience with Smoke Daddy I will now be a Smoke Daddy customer. I will be placing my order for my 1190 soon. Please keep up the great work. I will be sure to tell about my experience with Smoke Daddy. I posted today about the Heavy D and two people have commented that have purchased a Heavy D based on my post about it. Thanks for keeping your customers first. Your new loyal customer Brandon.

5 stars on customer service! I ordered the Heavy "D" diffuser on a Saturday evening, only to realize I had somehow checked overnight shipping and incurred a $80 up charge in shipping. Sent an email thru the website explaining. I had a voicemail from Dennis on Sunday morning saying they'd make it right…and they did! Had the extra shipping charge refunded that day! ON A SUNDAY TO BOOT!

I use the pellet pro at my restaurant, we run it 6-8 hours a day 363 days a year, for 3 years. I can only count on 1 hand how many times it is needed my attention. By far the best pellet Grill I have ever used/seen. I love it!!

I purchased a popular brand of pellet grill in 2014. It is 22 inches in length and would fit in a compartment of my RV. Unfortunately it would not maintain temp setting and it had to be watched carefully. On Thanksgiving 2019 I attempted to cook a turkey at 325 and found the unit had stopped cooking and temp was dropping. I restarted the grill and within an hour the grill was over 500 degrees and the turkey was a blaze. I thought the controller had failed and I purchased a replacement but the new controller had a similar problem when set at 250 degrees the grill temp went to a low of 140 to a high of 550. I adjusted the P setting and no setting would correct the problem since the pellet feed rate is set to 15 seconds and I could only adjust the idle time. Then I found Smoke Daddy with his PID controller. At 350 degree setting it would swing +/- 15 degrees during initial setup. At 250 degree setting I saw + 2 and -5 degree swing. WOW I have a new pellet grill I can trust. Dennis you and your team deserve 1000 Stars for the performance improvement. Thank you.

I started off with a Pit Boss pellet grill and soon realized it could use some improvement, so I ordered Smoke Daddy's PID controller and was amazed the difference it made! As things broke on the Pitt Boss I replaced them with Smoke Daddy's products, which are more heavy duty and I have had zero issues with them at all. I was so impressed with there products that I recently purchased there pellet pro grill with the stick burning heat diffuser and I can't believe you can get that kind of flavor smoking foods on a pellet grill! It came with the searing station and a heavy duty cover. Dennis and everyone I have talked to there have been great! Keep up the good work!

The Smoke Daddy Pellet Pro controller & upgrade kit is awesome. It turned a low-end pellet grill into an amazing smoker. I have had it about a year and a half, and it beautifully performs every time. The temperature control is precise, and it was relatively easy to install. I also ordered the Big Kahuna cold smoker and it too was an easy install and really makes adding smoke super quick and easy. Dan at Smoke Daddy was super responsive when I contacted him about retrofitting my existing grill before purchasing as well as when I had questions later. They turned a frustrated back-yard cook into a pro. Thanks Smoke Daddy!!

5.0 stars! I bought my pellet pro 3 years ago. Last year I thought I had a issue and called the company and the owner answered and walked me through the issue. He was courteous and most of all helpful. Quality machine that performs and built to last. Highly recommended.

These guys are great, I’ve completely rebuilt my old Traeger bbq070 using their products.  Most recently did the three rpm auger motor upgrade.  We had some shipping issues but they took care of me extremely fast and got me cooking again.  Everything they make is top notch quality. Highly highly recommend.

Purchased a Pellet Pro Hopper assembly 3 years ago for a custom vertical cabinet smoker. Dennis was great to work with and answered all my questions regarding some technical aspects of my build. Pellet Hopper has performed flawlessly. PID works as advertised (a rarity these days). Holds temps within 5℉, large hopper for long smokes, easy to use. I'm currently building a pellet grill with a Pellet Pro Hopper. Can't wait to fire it up.

I purchased 59” Rotisserie Spit Roaster and it arrived very fast. Product is high quality and I am very happy with the product!  Description of the products are very accurate. Thank you.  5 STAR

I have used my Smoke Daddy Vertical Pellet Pro 4 times over the last two weeks. It has produced some excellent smoked meat. This year I smoked our 13lb fresh turkey and was the best turkey my wife and I have ever eaten!!! I highly recommend this smoker!

Absolutely great people to work with.  Super technical support, Dan answered all my questions and gave me the answers I needed.  Super fast shipping!  I upgraded a Pit Boss 1100 with Pid Controller Heat Diffuser and Heavy Duty Auger motor.  After few of my own modifications I couldn't ask for better temp control across the grates.  You do not need to bend Pit Boss original heat deflector to use Heat Diffuser. The original needs to be raised 1 inch on stack side and also helps grate temp control.  Thanks for all your help!

Purchased the vertical Pellet Pro in May 2020 waited till I got several cooks on it to post this review after a summer of great food I am happy to say it has preformed flawlessly, love the made in the USA PID it recovers to the set temperature after the door is opened much quicker than a competitors much more expensive smoker. Great customer service!

I used my sear daddy yesterday for the first time.  5 Big rib eye's.  The sear daddy did as advertised. Best tasting steaks in a long time.  But you have to play with it as I had a couple of flare ups. Overall I am glad that I have it and will stay on my smoker until I smoke brisket.

I just bought the Sea Station on the first of October and is already on my pellet grill.  I fired up to burn off the impurities, tested the temp with my infrared, and it will do what they say!  This is going to stay on my grill unless I smoke a brisket.  I will sear the brisket, move it off my smoker, then put on my welder gloves and apron and take it off and smoke the brisket.  Thank you smoke daddy for prompt  shipping!

I just wanted to say that I own two of the 1190 grills and I'm extremely happy with the quality of the build!  We just had that hurricane down there and we were in winds for over six hours over 100 mile an hour and both of my smokers got blown off of my pad that work plans is on and they both dropped about 4 feet down on the ground. Went through all that rain and all that stuff and we got them back up here and turned them up right cleaned them out got them all put back together and believe it or not both of them fired right up.  Thanks again for a great quality product!

Bought a Pellet Pro, vertical smoker. Great product…sturdy, well built.  More importantly, the Customer Service is outstanding! Each time I have reached out to Dennis and his team the response was both timely and spot on.  I ran into a self created issue while smoking pork butts on Sunday and e-mailed Dennis thinking he would get back to me in the next day or two. He got back to me with some problem solutions that evening!!!!   Previously, I had owned two Masterbuilt Vertical Smokers, one 30 inch and one 40 inch. When I had some problems with the Controller electronics on both units at the same time, The customer service was horrendous.    In short, my Smoke Daddy purchase and follow up has far exceeded my expectations!

I've been using the charcoal pellets for a few years now…. I wouldn't own a pellet grill without these pellets. Dealing with Dan S at Smoke Daddy is always a pleasure, he is always so accommodating and helpful. I've referred a few folks to Smoke Daddy and they are all pleased with the service, speed of order, and quality of product.

Just purchased the sear station for my smoke daddy. Absolutely a must for steaks, pizza, and burgers. Awesome job guys. Next will be the Big Kahuna smoke generator.

I bought the PID controller and heat diffuser and the smoke stack and all of it was great quality..  My grill works better then ever and the shipping was super fast..   Love this company!

Excellent customer service, courteous, professional, honest and prompt replies!  No joke!!  Thank you from middle of Pacific Ocean.

This is AWESOME.  I bought the Magnum P.I.G. Simplest instructions EVER.  Put it together and in minutes, I was smoking an entire pig.  The BBQ was phenomenal for a gas cooker.  Everyone asked how I smoked the pork on a gas grill, and I spent hours showing off the product.  The only hiccup was that the baffle overheated and ended up as crooked as a question mark.  With that being said I would, without hesitation or reservation, buy this product again and promote it to ANY griller who is looking to elevate his/her food.

I have a new Pit Boss 820 and attempted to cook a large brisk on it.  Long story short, I had nothing but problems: flame outs and huge temp swings. I decided to purchase a Patriot Pellet Pro and it is probably the best decision I’ve made in along time!  Now I have no flame outs and the temp stays within about 5 degrees.  The grill is now truly a set it and forget it!  I highly recommend the Pellet Pro to anyone who wants to truly improve the BBQ experience! This product is great!!

Took a drive down to Illinois from Wisconsin to pick the brains of the operation! I had many questions for the crew!Dan greeted me and was very friendly and knowledgeable about their products. He allowed me to bounce my ideas about temperature balance and how to attain! Don’t know if he was blowing “smoke” up my butt, seemed to like an idea or two I had! I will post a video on their FB page when and if I manage to attain +|- 5° across my grill.Had the pleasure of meeting Dennis! He’s a hoot. Bare knuckles! No “smoke” blowing there. He told me as it was! Want to know the truth world! He told me I’m making things over complicated. Thinking about the interaction on the way home, I decided he is right! One old school fella right there! I am a bit younger and have a hard time listening to my elders. I’m seeking perfection.A+ Customer Service A+ Attitudes Love the ProductThank you Smoke Daddy for the hospitality and feed back to my concerns! Big news coming soon I hope.My best to y’all and years of success!Wade

I have bought several things from Smoke Daddy.   Grate company. great people, a pleasure to buy from. The cold smoker is the best. I added it to my Rectec bull and wow. Thanks again!

I'm a Kansas City BBQ Society Certified Master BBQ judge and I run a Facebook page for certified judges from over 12 countries.  The vertical with Heavy D provides an excellent balance between the convenience of a WiFi/PID pellet smoker and the true performance of a stick burner with outstanding performance.  Additionally, the build quality and 10 cubic foot capacity is incomparable at this price point.  Finally, shipping and customer support are on par with the best BBQ manufacturing companies.Simply put, I highly recommend the Vertical with the Heavy D.  You won't be disappointed.

Bought the Patriot pellet hopper with burn pot unit for a retrofit to an old smoker. The unit came on time and in good condition. Made the final adjustments and brackets to attach the hopper . The first burn in went as it should few little things to adjust but went very well.  Got to smoke a tri-tip on its first run and the unit performed as it should temperature stayed put after the PID figured out the system. The tri tip was perfect!  Next, fresh Sausage was done and again the unit worked very well.  So far very happy with the system and there will be much more cooking done in the future.  Thanks Smoke Daddy!

I was having trouble getting my pellet grill to hold a temperature. It would swing +/- 30 ish degrees. On a hot day the best it would do was 40° over set point. I installed a Smoke Daddy PID controller as recommended by Dan and I’m consistently within 10° of setpoint often times dead on setpoint even on 90°+ days. I’m also enjoying a broader temperature range than my old controller provided and much better fine tuning. I can’t say enough good things about it. Thanks Dan for your help with my problem and you were right, this was all I needed. 

Ordered some parts for my grill and had some issues.  Mostly my fault, but they replied to me on a Sunday.   I couldn’t believe it!  Also where there was a faulty part involved they sent out a new part immediately with no questions no charge. Have to say Dan is the man!!!

Smoke Daddy’s PID controller is the best!  My Camp Chef OEM controller poorly regulated the temperature and recently failed so I ordered their PID controller and 2rpm Auger Motor. To my surprise they also sent me a new thermometer for inside the smoker and a new meat thermometer! I will order all my smoker parts from them going forward.

A friend of mine gave me his Smoke Daddy Pellet Pro Grill.   The old controls were bad and he no longer used it.  I bought the Smoke Daddy Pellet Grill Rebuild Kit with the PID controls.  Absolutely amazing how steady the temp stays!   This thing is very impressive!  I love this thing.   5 stars Smoke Daddy!

I couldn't have asked for a better experience. Emailed questions were answered same day, easy to place the order and it shipped quickly, the PID Controller fixed my fluctuating temperature problems when nothing else did. Thank You Smoke Daddy!

The Big Kahuna Col Smoker is a game changer! I got my pellet grill cause it’s a lot easier smoking things then on charcoal grill like I’ve been doing, but after my first smoked brisket on my pit boss pellet grill I was very disappointed in the lack of smokey flavor it produced.  That’s what led me to Smoke Daddy.  Just smoked a pork tenderloin and wow I’m extremely happy in the smokey flavor it produced!  Awesome product, well made, and Dennis is awesome when I called and spoke with him about some questions I had.  I plan on smoking a brisket next weekend with this.

Ordered the PID Controller.   Probably the best thing I've bought!!!  It works awesome and keeps the temperature right where it's set!  Love how it controls fan speed.  Your products are awesome!!!

I purchased a hopper set up several years ago from Smoke Daddy and installed it on a stainless double door commercial cooler.  I used it so much that I pretty much wore it out.   Just ordered a new one and can't wait to start SMOKIN again. I also installed a Big Kahuna cold smoker.  I have made some good smoked cheese with it.Thank you for producing a great product!

Smoke Daddy has excellent customer service. I purchased the vertical pellet smoker and made the best brisket I have ever made. Thank you Smoke Daddy!

I needed new parts for my 10 year old Traeger Lil' Tex. The heat diffuser and drip tray were badly warped. I ordered the Heavy "D" wood burning heat diffuser and Heavy duty drip pan. Delivery was fast and I could not be happier with the products. I used a digital fish scale to to see the difference in the drip pans weight. The original weighed in at 5 Lbs, 12 ounces. The Smoke Daddy drip Pan weighed in at 12 Lbs, 15 ounces. What a difference. I also ordered the Heavy duty auger motor, Fan Motor, SS Fire Pot and upgraded hot rod. Everything fit perfectly as advertised. When I fired it up I immediately noticed how much quieter it sounded, so I had to check to make sure both motors were running. Totally satisfied with my purchase even though I spent more than I originally intended. Smoke Daddy is the way to go.

This is a company that defines customer service! Kinda like a good community hardware store used to be ……. before the box stores when they helped you solve problems. If you need them, you can call and talk to a real person who actually knows what he is talking about when it comes to their products. I went with the Big Kahuna and am very happy with the quality and performance. My advice is not to get a cold smoker that is to big for your size smoker, as they do put out lots of smoke. I have a large box smoker and wouldn't want the Big Kahuna to be any bigger. I'm able to keep a really nice blue whispy smoke for an hour or more and it's very easy to reload if you need more time on the smoke. These are the people to buy from!!

I haven't seen this kind of customer service since the 1980's.  Absolutely delighted with the response time, and the quality of my new pellet grill.  This grill blows ALL others out of the water.  I am very pleased, keep up the great work Smoke Daddy, and thank you!

Starting on my second season with the vertical pellet smoker. This unit is a champ. I have owned 4 other pellet smokers and they do not hold a candle to the Pellet Pro Vertical. I live in VA and use it year around. It is quite a unit and due to the double wall construction very easy on the pellet use. I get very very clean smoke from this unit and you can put a ton of food in this unit. I love the trays. You can pull them out loaded with meat and the trays do not fall out. Holds temperatures to the mark. Fantastic smoker!

I purchase the Heavy D smoke infuser.  I was so disappointed with my recent pellet grill purchase because of little smoke.  I tried different pellets and tubes accessories then I found the Heavy D.  Finally I have a smoker! Excellent product beautiful smoke and that great smoker flavor and smoke ring.  All I can say is buy it you'll love it!  Nicest honest people to deal with.

Purchased your pellet pro 35 lb hopper and with a few modifications, installed it on my Carolina Joe’s bbq grill! I love it, the family loves it! I also purchased your 8” cold smoke generator and have only used it once but it worked excellent and I’m excited to make many more meals with it!  I’ll buy another grill at some point when this one wears out and and put this hopper on it. I’m very happy with it, it was worth the wait for y’all to get them back in stock!

Ten stars!!!! My husband bought us a used Pellet Pro a few years ago and I took it over from him. I have cooked everything in it including Thanksgiving dinner, sides dishes and all. I even figured out how to fry chicken and okra in it. Last October it just stopped working (blown fuse).. I was devastated like I had lost my best friend! My husband worked with the owners of Smoke Daddy to find the problem and they bent over backwards to get our Pellet Pro going. I am very happy to have it going again. Whats for supper tonight???

I purchased a Big Kahuna Cold Smoke Generator many years ago for my Traeger pellet grill, and absolutely loved it. I recently upgraded to a new Yoder pellet smoker, and wanted to upgrade my cold smoker to a Magnum P.I.G. sized smoke generator. Smoke Daddy yet again impressed me with their quality of build, quality of packaging, and AMAZING customer service!!! Dennis has been very prompt to answer my questions (I tend to ask too many) and has been nothing but kind and knowledgeable. GREAT company and GREAT service!

I bought the pellet Pro PID controller to replace the stock controller on a Camp Chef Smoke Pro Lux 36 . I have only used it one time but I was overly surprised at the efficiency of this controller. With the old stock controller if would take 45minutes to get the pit temperature up to 400 degrees. The first burn with the pid controller the pit temperature hit 450 degrees in 15 min. It also produced more smoke flavor because it pulses the fan once it gets up to temp allowing the pellets to smolder.

I built a smoker and needed a pellet burner. I was going to buy a product sold elsewhere and was cheaper. I am glad I did not go that route. With Smoke Daddy you get a much better product and you have to keep in mind that even the best stuff made will eventually fail. I called these guys up told them my issue and had me back up and running in no time. The service is fantastic! Wouldn’t buy from anyone else!!

I turned a fridge into a pellet smoke with the Pellet Pro PID. I have nothing but good to say about the technology behind this hopper.  Very easy to run.  Hardly uses any pellets.  And there customer service is beyond outstanding. I’m not writing this review to make people think they wanna buy these hopper assembly’s, because when it comes down to it, you're definitely getting what ya pay for. Thanks again Dennis and smokedaddyinc! From Bryan Kleve in Iowa! Stop looking and go start cooking!

I purchased a pellet hopper assembly to put on my custom smoker. I wanted a large smoker but wanted it to be a pellet smoker for the convenience and variety of pellets. It works flawless. Keeps the temps with in 4 to 5 degrees. All the folks at Smoke Daddy have been very helpful answering questions I had about my build. Great folks and awesome service. Would rate them 10 out of 10 stars. Thanks Smoke Daddy Inc.

I would like to thank Dennis your costumer service is by far top notch and the pellet pro hopper is an awesome product. We have made our own smoker and with the pellet pro hopper and it makes it so much easier to control and smoke our meat. Again Thanks for everything cheers!

I ordered a big Kahuna, wanted more smoke flavor from my pellet grill I always used a stick smoker,and a vertical box smoker and just couldn't get a good smoke flavor from the pellet smoker.  I called smoke daddy for some questions I had and they were very helpful.  Now I use my pellet grill only and am very happy with it.  Thanks Smoke Daddy!

I bought the pellet pro 1190 stainless grill, absolutely love it!  Great product! I will never own any other kind of pit or smoker again!

Saturday afternoon and I was having a problem with my Smoke Daddy unit. I called in and once again, Dennis to rescue. One call and a quick diagnosis from Dennis and I was back up and running. I wasn't on the phone even two minutes. You can't find any better customer service than you get from Smokedaddyinc. If you're looking for a great pellet smoker, rest assured that you won't go wrong purchasing from these guys. A+.

Several years ago I purchased one of the most popular brand X pellet grills on the market, sorry I did, unit had poor temp regulation, could not smoke anything below 240, and had problems with auger jams, smoke Daddy's great customer service helped to solve the issue of temp regulation using their PID controller, needed the smoke daddy large auger motor and what Dennis at smoke daddy finally identified as the problem of auger jams was the manufacture poor auger design, installed a Smoke Daddy auger and grill works great today. Thank you smoke Daddy for all your help and assistance. I work highly recommend smoke daddy for all your pellet grilling needs.

I purchased the Smoke Daddy vertical smoker about a month ago. I have had several vertical smokers and found things I did not like in other electric pellet smokers. Example; the pot temperature probe located down at the burn pot level. Not Good! Units not holding heat and burning a lot of pellets. Inconsistent temperatures. With Smoke Daddy, it eliminates all of these issue with the vertical smoker. I like the room that is has. I cooked enough ribs and butts to feed 40 people for my grandson going away party for boot camp. The shelves are great. They are heavy duty, you can pull them out to check your meat and they don't fall out. Temp range is fantastic. Low as 160 and I have had it as high as 475 degrees. The double wall construction holds the heat to cut down on the pellet burn. And it is quite once it get up to temp. Love it !!! Also checked the temps with external instruments. The gauges on the Smoke Daddy are right on!

So the vertical smoker came today,  packaged very well,  direction were easy to follow.  Put it together in about 2 hours by myself.  Did the 30 minute burn in,  dropped the temp to 250,  smoked 4 chicken leg and thigh pieces.  I researched smokers watched reviews, read reviews  for about 3 weeks and decided yours looked liked the best.   Sometimes I get buyers remorse when I buy a big purchase like that.  One bite of the chicken told me just made the best choice ever.  I like everything about that smoker held temperature perfectly.   Can’t wait to use it again.  Pre-customer service was great answered all my questions took away some of my fears of getting my first pellet smoker.

Just got my Pellet Pro SS770 smoker. packaging was excellent all accessories arrived with grill on 1 pallet. Fast shipping and the quality of the smoker is excellent, no cheap metals here! Quality is very apparent! Put the legs on in 20 minutes and began the break in process. The PID controller maintain temperature well within 5 degrees. This smoker will serve my Family well for years to come. Bought the universal sear daddy with the smoker and am impressed with the thickness and quality of stainless steel. This is one heavy duty smoker/Grill. Excellent customer service! Excellent Company!!

I ordered the Smoke Daddy PID Controller to replaced my Traeger Grill controller and that was the best thing I ever did.  Now I can really set it and forget it, does not change more that 3 degrees.   Love it!   Thanks Smoke Daddy

I recently purchases the Pellet Pro Vertical Smoker. I love it!! It is build like a tank & will last for ever. You have sever shelves to cook on & they slide out. The PID controller is spot on. This smoker also has heavy duty casters for ease of movement. Customer service is the best. This is a family owned business & they give the customer attention & support. I would recommend that anyone interested in buying this smoker take a look at Mr. Tom Horsman's videos. They were very helpful for me & he gives very good information. On my first cook, I smoked a pheasant & some ribs. It was a great cook. This weekend I am smoking Hawaiian Kalua Pork Shoulder (recipe by slapyourdaddy). If you are looking for a vertical smoker, you can't go wrong with Smoke Daddy. I am very happy with my purchase.

I had several questions, so I called and got every question answered quickly and honestly. I will be purchasing a 2300 tomorrow. thank you for your customer service, it is really appreciated!

Ordered the pellet grill upgrade kit because my Traeger controller was out again and not allowing me to heat above 340. Installed all the new components and was impressed how well the Pellet Pro PID controller works. Temps were within +-5 degrees on a windy day.

Where do I start? I received my Pellet Pro around 7 years ago as a housewarming gift, its lasted this whole time until now. The old controller finally but the dust (lots of use and Florida weather) I called Dennis and all I can say is WOW, the best customer service I have ever received in a company.  He told me on what I need to to to get my smoker back up and working, answered all of my questions and more.  I love and use my PP almost every day for food prep, and weekends for long cooks.  I'm glad it's back up and running.  Thank you Dennis and crew for the help.  You have a long time customer always. J

I purchased the 12” pellet pro hopper assembly for a smoker build of mine. The assembly works great. Dennis and his crew helped me out by phone through the entire build. Great customer service. Thanks for a great product.

Great source for aftermarket grill parts. Friendly informative service. Great as advertised products.

I bought the Hopper Assembly back in June 2019 to convert my existing smoker.  I couldn't be happier with the service and the hopper itself!  The instructions were clear and the install was easy. I was up and cooking in about an hr.  I love not having to babysit my smoker now. It cooks great!

Used Smoke Daddy Hopper Assemblies to build a custom pull behind pig smoker with 2 hoppers.  Dennis was was great in helping with all the questions I had. The hoppers are great quality and are preforming as hoped. Highly recommend!

I just witness my brother use the Smoke Daddy Cold Smoker on his pellet grill and man, I got to get my hands on one of them. Can’t wait until my birthday that’s what I’m asking for!

Great customer service, answered all my questions. Very friendly, took time to listen and never made me feel rushed. Emailed additional photos and data as requested. After LOTS of research these are the people I choose to do business with.

Awesome products for Traeger grills!

I received my spit roaster last week, assembled it myself in a few hours and couldn't wait to get cookin'. Cooked some chickens and pork loins, WOW best I have ever tasted and the clean up was the best part, so quick and easy.

Thank you!!!  I have owned my Pellet Pro for over 3 years now. I love it! – great product, great service! Every man should own one!

Upgrading parts on my camp chef 36 is great with your products (so far heat deflector and grease tray). Plus the prices beat everywhere. Thanks for putting out great products

Love your products! Looking for a quality cold smoker and and looks like I'm in the right place.

I want to thank Dan for helping me a few weeks ago with a new fire stick, and checking my controller….The new stick worked great…I'm back to BBQing…Best wishes, Chris Shrimpton

Great customer service second to none. I purchased a PID controller for my Champ Chef which improved the performance of the grill. I contacted Dan in customer service about a small problem I was having. Not only was he fast in answering he sent me a picture to solve my problem. Friendly and helpful is what I call great customer service

Several weeks ago I purchased the Pellet Pro controller rebuild kit. Super fast shipping got it to me very quickly. All of the components are very high quality and everything fit like it’s supposed to. One thing I would like to see are some instructions included along with what tools you need to complete the job. After completing the installation, my first cook revealed some temp fluctuation problems. I called Dennis and explained my problem. It seems that when you use this system with a small pit ( mine is a Traeger Lil’ Tex Elite), along with very hot outside temps, like 90+ outside in direct sunlight, their isn’t enough air flow through the grill. Dennis recommended that when cooking with my grill, I needed to prop the lid open just a little to increase the air flow. Next cook, Beef Short Ribs was a resounding success! The controller kept the grill temp within 5-6 degrees +/- and Ribs were perfect. I can’t say enough about the great customer service from Dennis. He knows his stuff!! We will be getting another Controller rebuild kit soon for my son’s bigger Traeger.

I had purchased your guys front shelve in black coated steel. for my GMG Jim Bowie, I love the thickness of the shelves in 3-6 gauge steel could ask for a better product, I will be buying more part from your website absolutely outstanding quality in the future five stars rating can't wait to buy more bbq performance part in this website.

I have had my Pellet Pro grill since the first group of them were built and sold. It is superior in every way to any other grill of this type on the market and I have either used the competitive grill myself or had first hand accounts from owners and users of them. I have used only Branch Creek brand pellets for the entire time I have used my grill. I have never had a single problem with my grill since I put it together. No pellet clogs, no mechanical failures, no electrical failures. I have been caught outside in rain storms and hail storms and lightning storms over the years. The only problem I have ever had was one grid of the grill slipped by the inspector and missed being welded. It gives off a twang when I clean the grill and I think of it as a reminder that this Pellet Pro not only cooks barbecue like a dream, it is also built as tough as an Army tank!

I've owned a pellet pro grill for years and love it. Just ordered a vertical smoker had to do a split payment and Dan was great. It's so refreshing to deal with a company that has such wonderful customer service.

I purchased the Pellet Pro PID Controller few weeks ago and it definitely works better than the stock controller! Dan and the crew are awesome!!! Thank you Smoke Daddy Inc!

I have a cafeteria tray transporter that I wanted to make into a cold smoker, for cheese, veggies and presmoked meat. And to have an option to add to my charcoal grill. So easy to use. Lots of smoke, just make sure you vent well. And just use the fan to get it started and you will have smoke for 4-6 hours. Their customer service is wonderful, and it is a product sold with love for the art of smoking/grilling. Good people and quality product.

Just got the Sear Daddy today, put it together, did a burn in and cooked the most amazing cheeseburgers and vegetables.  This is the best accessory for any pellet grill!  I actually had sear marks and flame from my Rec-Tec grill which I love.  Just wanted to let you know what an awesome product this is.

Very helpful customer service. Can't wait to use my Heavy D! (June 17th, 2019)

Finally.. A pellet grill cooks great food every time but just doesn’t have that smoke flavor my offset has. I’ve threatened to sell it many times. The Heavy D Heat Diffuser has solved my problems.  The meat has a great wood flavor. Now my pellet grill is my favorite.  (June 17th, 2019)

I have really never experienced the high level of customer service anywhere that I have here!  These guys absolutely stand behind their product with fast, effective, and responsive support.  I am very impressed and wouldn't dare buy from another manufacturer!

My wife bought me the Sear Daddy and the ash pot a couple of weeks ago. You can not go wrong Restaurant quality sear and a build quality that that is second to none! This thing is a beast and can hit 900. With an awesome turn around time you would be hard pressed to find better and you won't find anything like the Original Sear Daddy GUARANTEED!! Thanks so much for the great service.

Great product and great customer service. My Pellet Pro has not let me down.

I’ve had my Pellet pro 770 for about 2 1/2 years the thing runs flawlessly no issues at all!

Ordered the pellet pro hopper last year… worked with pit boss and traeger this is built much better and love the controls.  Dennis helped me work out details on my refrigerator build too!

I think the smoke daddy cold smoker is absolutely fantastic, I have two of them one of my big barbecue and one of my small portable barbecue and I use them all the time. Fantastic cold smoker.

Currently ordering my BBQ supplies to help keep my pellet grill running efficiently!

Fantastic customer service, Top quality materials used in the products that smoke daddy sells. Couldn't be any happier.

I used there product to build my pellet smoker everything works great, even the pellets are awesome.  Any questions about cooking or any type of Meats they always help me.  I'm from Dayton Ohio.

I purchased the pro pellet 1190 and this is the best grill I’ve ever owned. The taste and tenderness of the food is like a fine restaurant in your backyard. This is definitely a five star grill and I highly recommended purchasing.

Absolutely stellar product! I bought the 18" hopper with PID controller and have used it too many times to count. I built a very large smoker and this hopper has kept it running for over 24 hours straight. With chamber temps varying only +/- 4°f while outdoor temps were 8°f average.Support had been second to none. They even went above and beyond and have suggestions on smoker design before I even bought the product.This team knows what they're doing and it is evident in their attention to things that matter with BBQ.

I bought the Smoke Daddy PID Controller because my controller is not a real PID controlled system. With the Smoke daddy Controller I have much more accurate temperature control and the quality is perfect!

Ate some smoked meat from a friends from the smoke daddy smoker and it was awesome!

I have been using a hopper assembly on the smoker that I built for several years now, it works great. Now I am building another smoker for a friend and will definitely be ordering a couple more assemblies.

Love the products, great service to Australia and quick, I’ll be returning for sure!

I picked up a Pellet Pro Hopper Assembly for my custom smoker project. What a terrific piece of hardware! Great quality and it should make for a great piece for my project!

We bought the charcoal rotisserie and we are very happy with it. We barbecued a lamb and pig so far and they came out great. We were very pleased with the outstanding costumer service and would recommend this company for any of your BBQ needs!

Great place to purchase bulk pellets!!!

Great, high quality smokers and accessories. I will buy again, and recommend to everyone asks.

We do BBQ catering, we used wood to cook our meats. Last year I bought the pellet hopper from Smoke daddy and we changed our way of smoking. We have cooked 100 lbs of brisket, 10 porks and a whole pig in this pellet hopper from Smoke Daddy. This June we are cooking 3 Pigs and 12 pork buts.

I’ve purchased a few of the cold smokers. These are really great, build quality is top notch. Takes a few mins to get them going good. I suggest a torch for a minute & a half. Set it under the unit and fill with wood chips.  These are great to add smoke to a propane smoker, or a cold smoking box for cheese, fish and a long smoke on bacon!

Great products. What beats that is there outstanding customer service.  Dennis, Liz, Dan, and the whole crew are fantastic people!

First I must say is that Smoke Daddy's customer service is "TOP Notch" always willing to take the time to answer your questions or Dennis will call you is you leave a message. Their products are absolutely amazing I have both the PID controller and the big Kahuna cold smoke generator and both work beyond their descriptions. I highly recommend you giving them a call if you have any questions or trying any of their products…

Bought the pellet hopper to make my own pellet grill and it holds temp just as they stated. Best hopper in the business in my opinion And awesome customer service!

Just what my Big Green Egg needed!  Easy assembly, fill with chips, light, and smoke in minutes!! Great product!

I purchased several Pellet Pro hoppers from Smoke Daddy. The Pellet Pro hoppers performed flawlessly. Smoke Daddy's customer service is excellent. Dennis and Dan have always been available to provide valuable input and suggestions. I will continue to do business with Smoke Daddy.

Great place to get all bbq and smoker supplies!

After talking to my friend at WFD and seeing the Smoke Daddy in action. I called to get more specifics. Thanks Dennis for the information. I'll be picking up my Smoke Daddy 680 later this week.

Called them told the problem I was having with my PID controller they sent me a new meat probe at no charge and everything is great. thank you very much. Great customer service!

I have to say, their customer service is hands down the best. I was having trouble placing my order over weekend, sent email and Dennis responded very quickly, actually this went on a couple of times. Dennis was always quick to respond. Finally got my order to go thru late Sunday, it was shipped Monday morning and I recieved it Wednesday afternoon. Awesome people to deal with.

I have the pellet pro 1190. Excellent product.. Customer service is top notch. Had an issue on a holiday and called. Dennis personally answered my question. Did 3 packer briskets today. Total of 48 pounds. Turned out perfect.