We offer a 30-Day return if the item is not used within 30-days after the purchase date. The customer must package, provide pictures of the packaging, and arrange the product to be shipped to our location; 173 Ambrogio Drive Suite B Gurnee, IL 60031 for a full product refund.
Any returns within the 30-days will have a 15% re-stocking fee applied to the refund. (20% for pellet smokers and spit roasters)
The customer is responsible for shipping costs to send failed components back to Smoke Daddy Inc. SDI will be responsible for shipping costs for replacements to the customer within the US.
Once the faulty component has been inspected by SDI, SDI will ship out the replacement component within 1-2 business days of receiving. If the component is not found faulty, then the problem must be determined between SDI and the refund will be initiated with the original shipping cost deducted.
Any item that is warrantied cannot transfer the original warranty or start a new warranty.
*For international orders, it is the customer’s responsibility for the shipping cost for items, including warranty items, and for any tax and duties. For any returns, it is the customer’s responsibility for shipping costs including duties and tax.
Refunds are not permitted if the package is lost or damaged in transit.
If the package is refused, the original shipping charges will not be refunded.*
Disclaimer: This smoker is intended for use in both residential and commercial settings. The user must exercise extreme caution when operating this equipment to prevent grease fires. Fires can occur if the smoker is not properly cleaned, improper grease management, maintained, or used according to the manufacturer’s instructions. It is essential to maintain a safe distance from flammable materials, ensure proper ventilation, and have suitable fire suppression equipment nearby. Smoke Daddy Inc. does not assume any responsibility for damage, injury, or loss resulting from grease fires caused by the operation or misuse of this smoker. The smoker needs to be at least 3ft away from any flammable materials and kept outside of an enclosed area. Please consult applicable laws, regulations, and fire safety guidelines for the safe operation of BBQ smokers in commercial settings.
*If any order is opened after two weeks of the order date, we are not responsible for damages or any incorrect items.*
For shipments handled by FedEx, please be advised that any claims related to loss, damage, or delays may take up to 14 business days to be processed and resolved. This timeframe is determined by FedEx and is beyond our direct control. While we will assist in facilitating the claims process, we cannot guarantee outcomes or timelines set by the carrier.
We appreciate your understanding and patience during the resolution period.
