Warranty Service & Replacement Policy

The customer is responsible for shipping costs when returning failed components to Smoke Daddy Inc. Smoke Daddy Inc. will cover shipping costs for replacement components sent back to the customer.

Once a returned component has been received and inspected, Smoke Daddy Inc. will ship the replacement part within 1–2 business days if a factory defect is confirmed. If the component is determined not to be defective, further troubleshooting will be coordinated between Smoke Daddy Inc. and the customer.

For custom smoker applications, warranty coverage may be voided if the cooking chamber size exceeds recommended cubic footage or if the unit is operated for extended or excessive durations beyond normal use parameters.

How to Request Warranty Service

1. Call Smoke Daddy Inc. at (847) 336-1329 to initiate a warranty claim

2. Repackage the faulty component securely to prevent additional damage

3. Include the following information inside the package:

   • Original customer name

   • Copy of original order or proof of purchase

   • Purchase date

   • Order number

   • Brief explanation of the issue

4. Ship the package to the address provided below

5. Smoke Daddy Inc. will send an email confirmation once the replacement part has shipped

Send Warrantied Items To

Smoke Daddy Inc.
Warranty Services Department
173 Ambrogio Dr, Suite B
Gurnee, IL 60031