Product Warranty

• The customer is responsible for shipping costs to send failed components back to Smoke Daddy Inc.  SDI will be responsible for shipping costs for replacements to the customer.
• Once the faulty component has been inspected by SDI, SDI will ship out the replacement component within 1-2 business days of receiving.  If the component is not found faulty, then the problem must be determined between SDI and the Customer.

Instructions for Warranty Services:

1. Call SDI at (847) 336-1329 for returns or issues.
2. Repackage faulty component safely to prevent any further damage
3. Include: original customer name, copy of original order, purchase date, order #, and explanation of problem.
4. Send package to provided shipping address
5. SDI will provide an email once replacement part has been dispatched

Send Warrantied Items To:

Smoke Daddy Inc.

Warranty Services Dept.

173 Ambrogio Dr STE B

Gurnee, IL 60031

Compatibility

Please double check the dimensions of your grill to ensure fitment.  Some KC Combo models are larger; thus the drip pan is too small.  If ordered and does not fit, it is the customers’ responsibility to send the drip pan back for a refund.