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These people are fantastic at customer service. They are responsive, helpful, knowledgeable, and friendly. Shipping and turn around is lightning fast. Professionals! OLD SCHOOL SERVICE from good folks.
This smoker is legit! I have never used a pellet smoker before but my brother in law has one. He was totally impressed with this setup! I’ve been trying for... read more years to get this level of smoke flavor in my food! The Heavy D heat diffuser upgrade is totally worth it!!! Can’t wait to smoke homemade deer summer sausage with the sportsman’s algorithm… the controller works amazing! Up to temp and holds the temp the whole time. Even with a 15 mph east wind, high was only in the lower 70’s. Thanks Smoke Daddy for producing such a good user friendly product! Also hoping to get the WI-FI connection setup soon!
The customer service that this small company offers is beyond amazing. The bigger companies should take note and return to the quality customer service that used to be the... read more norm in America.
I recently inherited an old Traeger smoker from my father who recently passed. He absolutely loved that smoker and making wonderful food. Unfortunately the electronics we're having issues and needed... read more to be replaced. I received the PID pellet pro and installed it and everything worked fantastic. After a few months I had an issue with the unit blowing fuses and reached out to customer support and emailed with Dan Seppala. Without hesitation he sent me out the replacement parts I needed to get this smoker back up and running. This kind of customer service and backing of their product goes a long way in my book and it had to find nowadays. I will recommend and use their products with high honors. Thank you everyone at Smoke Daddy Inc!
Awesome products and friendly service.
I have been a pellet pro guy for a few years. My machine is awesome. Has already outlived the cheaply made Traeger I started out with. But the kicker is... read more these guys are there when you call. Parts , service. All great. Merica!
Ordered through Amazon and the unit came with a piece missing. SmokeDaddy quickly replaced that with no question. Then afer using it I discovered I was sent the wrong... read more model - not the one I ordered for a Pit Boss Pellet Grill. Again SmokeDaddy quickly acknowledged the problem and told me how to fix it. I believe this unit along with some fire bricks has helped to even out the temperature of my grill.
I needed some parts in a hurry (an auger motor and bushing) the service was very helpful and really quick and parts got here own time! also, I have... read more used my pellet hopper (in a custom conversion I did) on an average of 30 hrs a weekend for the last 10-12 months... it works and cooks fantastic!
Every small business and large company should take lessons from Smoke Daddy Inc. By far the best customer service I have ever experienced. It is a pleasure buying... read more from a business that actually cares for their customers needs and knows their products. I will definitely be a long time customer. Thank you Dan and the rest of the Smoke Daddy team!
Upgraded my traeger auger motor and fan due to low temp issues associated with my trager lil tex. I can now get over 500. Great service, awesome... read more products, and fast delivery.
These are amazing products for anyone looking to build a custom smoker! We took an old food proofer and made some modifications, adding in all products from Smoke Daddy! The... read more Pellet Pro Hopper is such a great product because of the flexibility you have to try different pellets, set the temperature, and go. It is worth upgrading the heating probe, so we would definitely recommend it. You will see in the photos that we also added the Big Kahuna Cold Smoke Generator for the flexibility of adding smoke for that amazing smoke ring, or to cold smoke some cheese, eggs, bacon, you name it! We love Smoke Daddy and what they have to offer. Their customer service is excellent and Dennis and his crew do it right! If you are looking for quality products with amazing results…Smoke Daddy is the place to go!
I am absolutely in love with the 1190. I purchased it and had some issues at first with it. Without hesitation, on a Sunday, Dennis answered my email and helped... read more me out. The grill is working flawlessly now and I’m so happy with the quality of their product. Their customer service experience is excellent. Their products are fantastic and this grill beats what I purchased from the big box stores in the past. I absolutely love this company.
I purchased a shelf that Smoke Daddy said would fit my pellet grill. As it turned out, it didn't. I emailed them about the issue and they promptly replied with... read more a return label. They sent the correct shelf and a gift for my troubles. They are quick about shipping. It only took 8 days from the initial delivery, return and the receipt of the proper shelf and gift. Dan was my POC and he always replied to my messages quickly. I would rate their customer service as EXCELLENT!!!! The products are of great quality. Buy from Smoke Daddy with confidence. They do take care of their customers. I will not hesitate to look to them for future purchases...Terry
Great prices, amazing gars, great customer service and the people work here are very helpful and knowledgeable.😍😍😍😍🙏🏾🙏🏾🙏🏾🙏🏾
This place has everything for your grilling/smoking needs. They are innovative and always creating new high quality accessories for your grill. I will continue to purchase all my future grilling... read more toys from this company and urge everyone to give this place a look before they purchase thier next grill or smoker.
Amazing vertical smoker and amazing customer service. This is the best product I have purchased in a while. I have owned my smoker for over 3 years now.... read more I Highly recommend.
Two things... Products are AMAZING! The team is AMAZING! I have the Vertical 2300 and it is the best pit I've owned (I own a large 500 gallon reverse flow,... read more Blazn Grill Works, Masterbuilt Gravity Series, offset stick burner, and 3 drums). The Pellet Pro is has great quality materials, amazing build and construction, and puts out the best (GET THE HAVEY D). Regards to the team, non better! The are easy to get in touch with and very responsive. They take great pride in their work and genuinely want you to have the best experience with their products. If its their fault, they fix it and if its yours...they are there to help you get up and running. Bottom line...you cant go wrong here!!!
Smoke Daddy are the best in the business. I purchased a Big Kahuna from them over a decade ago, works great and still going strong. I recently purchased the Pellet... read more Pro PID controller and it has dramatically improved the temp stability of my Louisiana Grills vertical smoker. When my Pellet Pro delivery was lost by Australia Post Smoke Daddy sent out a replacement promptly without hesitation. Dan is a great guy and I wouldn't hesitate to purchase items from Smoke Daddy in the future. I wish all companies provided the great customer service they do.I have attached a few images of the BBQ meals we've cooked since installing the Pellet Pro. Thanks Dan and thanks Smoke Daddy. Cheers from Downunder.
I have built a few large smokers .my new costum build I used the pellet pro elite. I had a problem & called on Christmas eve & Dennis answered the... read more phone .I'm still amazed .Dennis you have a costumer for life
I’ve owned one of the pellet pro 2300s for about 2 weeks. So far I’ve done more than half a dozen cooks on it. This thing is built... read more like a tank. Smoke Daddy’s attention to detail in the design is great! I’m very impressed by how well it holds temps steady. I’ve also attached the Smoke Daddy Big Kahuna cold smoke generator to it for cold smoking cheese and fish. Both products have worked well for me so far. The customer service at Smoke Daddy is amazing. They respond super quick to all my emails. I would recommend doing business with them. Thanks Smoke Daddy!
Built this smoker 3 years ago with Pellet Pro Hopper assembly. Dennis was great to work with, answering all my technical questions graciously, no matter how trivial. Hopper has performed... read more flawlessly, so well that I'm now building a pellet grill with a Pellet Pro.
Small business with big time service. Picked up my smoker in person this morning, can't wait to put it into use!
I must say WOW…. This Pellet Pro 2300 is an amazing smoker. It holds temp perfectly. The actual construction is by far very durable and functional sound. I love the... read more all stainless steel racks that are included too. I just set it and forget it….. Wife says the food tastes awesome too.. A real smoke ring. With the added Heavy D attachment, I am using real hickory wood splits.. Thank You Dallas And Dan for being very professional, informative, and providing such an awesome product for the money.. Customer service is second to none. It’s like calling your BBq buddy for help.
Best of the best! Great people, great product...what else do you need! Thanks for helping me get a great smoker!
I can't remember the lady's name who I dealt with but she was absolutely wonderful. I ordered the Heavy D stick burning heat diffuser. She was extremely helpful in answering... read more all my questions and double checking to make sure it would fit my unit. She also took the time to check and give me the best shipping options available for me. I ordered the unit on Wednesday October 05/22 and received by Saturday Oct.08 /22. This unit is built like a tank and I could instantly see and feel the quality and they even put a full sized piece of wood in each slot. Talk about looking after the little details which to me always stand out more than just the obvious. I've also had the pleasure of dealing with Dennis and I have to say top notch as well.. Don't hesitate to deal with Smoke Daddy and their products are second to none. Thanks again for your great customer service, fast shipping and customer care. AAAAA+
let me tell you about Dennis and Dan and their tenacity and desire to ensure Smoke Daddy customers have the best care in the world. I had a system... read more that kept blowing fuses. They worked with me to figure out the issue and continued supplying part and resources to resolve the issue. They were professional and courteous and knowledgeable and some of the very best help I have ever had. Call the support line, it'll ring Dennis' cell after hours and he will pick up. I have nothing but good things to say about Smoke Daddy. It will be hard to be satisfied with the next organization I need to use support with, since Smoke Daddy has set the expectation of what support should be.
Every time that I have an issue with anything regarding my Smoke Daddy, I can call anytime, including weekends, and I always receive the help that I need. Lately,... read more I sent in my control panel for updates, and it apparently got lost in the mail somehow. Without hesitation, Smoke Daddy Inc. offered to send me a new one if they didn't receive it soon. Well, I just got my new control panel in the mail today. I have nothing but good things to say about Smoke Daddy Inc. and how they have always treated me.
A Awesome Family Ran Business 100% Satisfied .Thank u
Just wanted to let you know that Smoke Daddy Inc. stands by their product. I had an issue that was mostly my fault and basically by the time i got... read more off the phone with them the second time we had rebuilt the entire electronics of the smoker. I have their vertical pellet smoker with the Heavy D and fan accessories and i just love this smoker. The thought of potentially ruining my smoker was devistating to me but I got them on the phone and in short order they got me what i needed at no charge. It is good to know there are good people building great products right here in the USA. ps; If you haven't cleaned the colleted grease off the bottom for a while be careful when using the HIGH setting. They gave me a good tip as well to use a large pan on the bottom shelf to catch the grease. Thanks again Dan and Danielle and everyone at Smoke Daddy Inc. SmokinHot Dave
Starting off, customer service is outstanding!! Then getting my double door smoker was fast, easy and unit arrived in great condition. Assembly was easy as well. My... read more first smoke was jerky, which was the reason I purchased the smoker. The combination of the circulation fan, sportsman controller low temps and massive cook chamber size allowed me to make some of the best jerky I have made to date. I made about 18 lbs. of pork and turkey jerky. There was plenty of smoke and space! Temps were even side to side and top to bottom. This is a great smoker, and I can't wait to do the 90 lbs. of bacon that I smoke for Christmas gifts. Thanks Smoke Daddy for great products and excellent customer service!!!
Price: $99.99 Original price was: $99.99.$69.99Current price is: $69.99.
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View our current offers
Check out our videos
Our customers custom builds
Read some reviews